Pet Patient | Alta Bluff Animal Hospital Jacksonville FL

High quality care and great service should be expected at your veterinary clinic and you will receive it at Alta Bluff Animal Hospital. We have assembled a veterinary health care team committed to providing exceptional client service and veterinary health care.  Our commitment to you is to continue to offer our world class service in our state-of-the-art veterinary facility.

Your pet’s annual vet check-up will include a total physical exam with a thorough investigation of your pet’s head, body, tail and all his assorted cavities. Because even the most cooperative pet may not readily go-along with a tooth and gum brushing, an annual dental cleaning by your veterinarian is recommended. Like you, your pet can lose his teeth due to decay and neglect.

It is a good idea to keep an accurate medical diary, not only of the procedures and vaccinations your pet receives at the vet, but also of notes on things like your pet’s elimination habits and any physical changes or unusual occurrences. You should keep track of small shifts in your pet’s behavior, including urinary marking habits and mood swings, along with diet and routine modifications. Bring this notebook to your vet appointments. These seemingly unrelated occurrences may help explain results of your pet’s medical tests. Also, if you move and need to change vets, it’s good to have this journal to provide a complete medical history.

When you are choosing a vet, chose one who is calm, compassionate and willing to explain all the procedures your pet undergoes. Find a vet with whom both you and your pet feel comfortable. You should choose a clinic that is convenient with qualified staff and facilities to undertake surgery and perform procedures requiring anesthesia, such as teeth cleaning. Because of the general risks inherent to anesthesia, especially for very old, very young or very ill pets, your veterinarian will likely suggest a few exams including a chest X-ray and lab work of blood and urine, before your pet is anesthetized. During the procedure, your pet might need an IV drip and antibiotics may be necessary before and after. Your veterinarian may refer you to a specialist, if your pet must undergo a procedure that requires more precise knowledge and experience.

New Patients

We ask all our new patients to fill out our new patient forms so we can provide you the highest quality care and service.

Payment Information

Alta Bluff Animal Hospital accepts payment via cash, check or credit card. So we can continue to provide you high quality service utilizing the best medical technologies, we request that payment be made at the time services are rendered.

We accept debit cards, Visa, MasterCard, Discover and American Express. All cards must be signed by the owner of the card.

When unexpected illness strikes a pet, there are unexpected expenses as well.  Alta Bluff Animal Hospital understands this and can make special arrangements through the CareCredit program, which will allow you to break down your payment into three monthly installments. You can either apply at our hospital, where we’ll call in your application over the phone for immediate approval, or apply yourself online at www.CareCredit.com.

We will provide estimates for all surgeries and hospitalizations. If you have not received an estimate, you are welcome to request one at any time for your expected charges.

Pet Portal

Our pet portal allows you to review your pet’s information, refill and request prescriptions, make appointments for your pet, request boarding and print your pet’s vaccination records.

 

Appointments 

Once you request an appointment, our receptionists and team will attempt to accommodate your request to the best of our ability.  Our doors are open early to allow for drop-offs.

  • Monday to Friday: 7:30 a.m. – 6 p.m.
  • Saturday: 8 a.m. – 1 p.m.

Our first scheduled appointments begin at 8:30 am.  Emergencies are accepted any time our clinic is open. We do recommend you call ahead for an emergency, to allow us the precious time that is necessary to gather our team and supplies to best treat your pet.

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